Quick answers to the questions we are asked most. The full details are in our Shipping policy, Refund policy and Terms of service.
Who is BSRdirect?
BSRdirect is the trading name of BSR Direct Limited, a company registered in England and Wales (company number 17474159) with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
Where do you deliver?
We currently deliver to UK mainland addresses only. We are unable to ship to Northern Ireland, the Scottish Highlands and Islands, the Channel Islands, or the Isle of Man at this time.
How long does delivery take?
Delivery takes 1-2 working days from the day your order is counted. Working days are Monday to Friday, excluding bank holidays. Large appliances may require a scheduled delivery slot. Orders are delivered using our own delivery drivers.
What is the order cut-off time?
Our cut-off time is 2pm UK time. An order placed before 2pm on a Monday to Friday counts as that day's order. An order placed after 2pm on a Monday to Friday, or on a Saturday, Sunday or bank holiday, counts as the next working day's order.
How much does delivery cost?
Delivery is free on all orders.
Do you install or set up products?
No. Our service is delivery only. We do not offer installation, wall-mounting or set-up, and large items such as TVs and appliances are delivered but not installed or connected. Our installation help page lists independent UK directories if you would like help from a tradesperson.
Can I return something if I change my mind?
Yes. You can cancel your order at any time before it is delivered, and you have 30 days after delivery to tell us you want to send something back. Email support@bsrdirect.co.uk with your order number and the item, and we will reply with the next steps. Once you have told us, you have 14 days to get the item back to us. If you have simply changed your mind, you cover the cost of getting the item back to us. A few items cannot be returned for change of mind, such as personal care and hygiene items once the hygiene seal or packaging has been opened. The full list is in our Refund policy.
When will I get my refund?
We refund you to the payment method you used for the order, within 14 days of receiving the item back (or of you showing us proof that you have sent it, if that comes first). Your bank or card company may take a few extra days to show the money.
What if my item is damaged, faulty or not what I ordered?
Please check your order as soon as it arrives. If something is damaged, faulty or not what you ordered, email us straight away with your order number and a few photos. Your rights under the Consumer Rights Act 2015 apply, and we cover the cost of collecting or returning a faulty item. The Refund policy explains the details.
What warranty do products have?
Every product is covered by the manufacturer's standard warranty only. BSR Direct does not offer any extra or extended warranty on top of what the manufacturer provides. This does not affect your legal rights.
How do I contact you?
Email support@bsrdirect.co.uk or call 020 3727 6490, Monday to Friday, 9am to 5pm UK time.